Contact Center

Create a better agent and customer experience.

How contact centers use AssemblyAI

Automatically transcribe agent’s calls

Create call summaries of important phrases

Securely process and store transcriptions

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Transcribe and analyze phone calls

Automatically transcribe phone calls between agents and customers with State-of-the-Art accuracy

Calls recorded in stereo/dual channel are transcribed separately, and you'll get a transcript for each channel

Unlimited concurrency to transcribe multiple calls at the same time

Create call summaries of important words and phrases

Boost accuracy for key terms and phrases like person or product names, places, and other vocabulary unique to your application

Detect key phrases and words in your transcription text - very useful for tagging content, and providing a summary of the transcription text for manager review

Casing and punctuation of proper nouns are automatically added to the transcription text

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Securely process and store transcriptions

Files sent to the API for transcription are never stored, and you can request the deletion of transcription text permanently from our database

Securely redact all Personal Identifiable Information (PII) like birthdays, phone numbers, and credit cards

Historical uptime and transcription completion rate of 99.9%+

Take the guesswork out of buying

Here's what some of our customers have to say

Bradley B.

Call Tracking

"Great ASR API, even better customer service"

Nico R.


"I've tested many stt api's (Google/AWS/IBM) to transcribe audio/video files and AssemblyAI consistently wins on accuracy (lowest WER on our audio files)."

Hyekyu D.

Media Monitoring

"..we found AssemblyAI to be the most accurate for English transcription..."

Ready to start building?

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