What is Universal-2?

Universal-2 is our most powerful and accurate next-generation Speech AI model.

What makes Universal-2 special isn’t just better accuracy - it’s solving the hardest challenges in conversational AI. From handling messy real-world speech to accurately capturing proper nouns, phone numbers, and formatting, Universal-2 delivers transcripts that are both accurate and clean.

Here are some metrics for this new model:

• 24% better at handling proper nouns
• 21% improvement in alphanumeric accuracy
• 15% enhanced text formatting
• Maintains 30% reduction in hallucinations versus other speech-to-text models like Whisper
• 73% of users prefer Universal-2 outputs compared to Universal-1