enen_auen_uken_usuniversal-3-prouniversal-2US & EU
The Sentiment Analysis model detects the sentiment of each spoken sentence in the transcript text. Use Sentiment Analysis to get a detailed analysis of the positive, negative, or neutral sentiment conveyed in the audio, along with a confidence score for each result.
Enable Sentiment Analysis by setting sentiment_analysis to True in the JSON payload.
Check out this cookbook LLM Gateway for Customer Call Sentiment Analysis for an example of how to use LLM Gateway to analyze the sentiment of a customer call.
To add speaker labels to each sentiment analysis result, using Speaker Diarization, enable speaker_labels in the JSON payload.
Each sentiment result will then have a speaker field that contains the speaker label.
The Sentiment Analysis model is based on the interpretation of the transcript and may not always accurately capture the intended sentiment of the speaker. It’s recommended to take into account the context of the transcript and to validate the sentiment analysis results with human judgment when possible.
The Content Moderation model can be used to identify and filter out sensitive or offensive content from the transcript.
It’s important to ensure that the audio being analyzed is relevant to your use case. Additionally, it’s recommended to take into account the context of the transcript and to evaluate the confidence score for each sentiment label.
The Sentiment Analysis model is designed to be fast and efficient, but processing times may vary depending on the size of the audio file and the complexity of the language used. If you experience longer processing times than expected, don’t hesitate to contact our support team.