How Jiminny builds with AI models to secure higher win rates for customers, increasing customer satisfaction
How Jiminny builds with AI models to secure 15% higher win rates for customers, increasing customer satisfaction by at least 51%
increase in customer satisfaction
improvement in agent performance
higher win rate for its customers
The conversation intelligence gap
While 90% of businesses are now recording digital conversations, less than 5% are actually analyzing the data, letting strategy and revenue opportunities go to waste. This percentage gap creates a huge market need for AI-powered conversation intelligence platforms that help end users more easily and efficiently manage and process this data—like Jiminny.
Jiminny is a leading conversation intelligence, sales coaching, and call recording platform that lets sales and customer success teams efficiently manage, sort, and analyze their conversational data. These insights are then used to help them fine-tune sales techniques, build better customer relationships, and maximize company revenue.
Finding the right AI partner
Because much of the conversational data stems from voice and video recordings, Jiminny's product team knew they needed to find a reliable and accurate AI transcription partner to integrate into the Jiminny platform and to use as the foundation for additional AI-powered analytics tools.
Jiminny's product team also needed highly accurate real-time, or streaming, transcription to help users at the exact moment the conversations take place, as well as to provide speaker labels (also referred to as speaker diarization) that automatically differentiate between the distinct participants on a call or in a meeting.
The product team's search led them to AssemblyAI's simple API that exposes powerful AI models to transcribe and understand speech, including AI models for real-time and prerecorded transcription, speaker diarization, speech summarization, and more.
AssemblyAI's AI stack for spoken data is informed by the latest AI research and architectures, making it easier for product teams like Jiminny's to know their end users will always have access to the most accurate data available.
Immediate impact and results
After integrating these models, Jiminny saw immediate results:
- At least a 51% increase in customer satisfaction
- At least a 26% improvement in agent performance
- 15% higher win rate for its customers
The partnership advantage
Tom Lavery, Jiminny's CEO and founder, also appreciated that AssemblyAI offers 24/7 support from a team of in-house support engineers and technical account managers. This partnership would help Jiminny's product team launch new AI tools and features to their end users faster, as well as to help facilitate a collaborative relationship as new models and iterations are released.
AI-powered features in action
After a successful and quick implementation and go-live, AssemblyAI's models are now powering key AI features for the Jiminny platform.
Some of these AI-powered tools and features include:
- AI insights for data-driven coaching tools that strengthen rep performance, spot coaching opportunities, and help prioritize coaching needs
- Communication tools for better alignment across teams
- Pipeline visibility tools for improved forecasting accuracy and deal prioritization
- Forecasting tools to increase win rates and revenue
- Customer persona tools for increased customer knowledge, satisfaction, retention, and upselling opportunities
The Jiminny platform also helps users synthesize this data directly into their CRM, as well as create engagement statistics that can be benchmarked and tested based on the user's and/or business's performance.
Future innovation roadmap
The product team at Jiminny is constantly iterating and planning new AI-powered tools and features based on customer feedback and the team's vision for where the field of conversational intelligence is heading.
This vision includes a new "Ask Jiminny" feature where users will be able to submit questions such as "Was this a good call?" or "How can I improve my pitch?" and receive AI-generated responses.
Jiminny is also exploring ways to add additional real-time functionality, such as real-time agent coaching and battlecards, and continuing to integrate additional generative AI features.
As AI innovation continues to accelerate at an unprecedented pace, Jiminny's product team knows that they can rely on AssemblyAI as their partner in AI to quickly get the latest advances directly in the hands of their customers.
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