Power best-in-class contact center intelligence your customers value
Reduce handle times, boost agent performance, and unlock insights from every conversation—all powered by industry-leading speech recognition and AI.
Build voice agent solutions and unlock conversation analytics with enterprise Voice AI
Transform routine inquiries into automated experiences while extracting actionable insights from every customer interaction.
Industry leading accuracy for voice agents
Keep your voice agents responsive and reliable with lightning-fast, accurate transcription
Real-time transcripts with minimal latency keep voice agents in sync with live conversations- Intelligent end-of-turn detection combines acoustic and semantic analysis for natural conversation flow
- Reliable, unchanging transcripts from the start—so your system can act with confidence before speakers even finish
Unmatched precision for real-time agent assist
Empower human agents with AI-powered insights and guidance during every call
- Reduce missed critical information by 66% compared to traditional speech recognition
- Handle challenging audio conditions: crosstalk, background noise, and mobile connections
- Provide low-latency streaming transcription for live coaching with immediate guidance availability
Advanced conversation intelligence and analytics
Transform customer conversations into actionable business insights with advanced audio intelligence
- Track agent performance and talk time ratios with speaker separation
- Surface themes, feedback, and pain points from thousands of conversations
- Monitor sentiment trends to spot coaching opportunities automatically
Capturing speech is where it starts. Creating outcomes is where it counts.
Learn why today’s most innovative companies choose us.
Accuracy where it matters most
The most comprehensive intelligence suite
Turn every interaction into a powerful data set with advanced features that drive business-critical decisions and capabilities.
Customize End of Turn Detection to more accurately detect when one speaker finishes an utterance in Streaming Speech-to-Text.
Automatically add casing and punctuation of proper nouns to the transcription text.
Fine-tune the balance between speed and post-processing with configurable API options for timestamps, formatting, and punctuation.
Reliably detect multiple speakers and what they’re saying with the highest accuracy in the industry.
Spot trends and ares of importance by identifying key conversation topics.
Safeguard sensitive information automatically to ensure privacy and compliance.
Build expertly, scale effortlessly
Deep dive into the latest insights, trends, and industry breakthroughs for all things conversation intelligence.
Frequently Asked Questions
Yes. AssemblyAI supports real-time transcription for customer calls through its Streaming Speech-to-Text and a Twilio integration. You can stream live call audio and receive ~300 ms, immutable transcripts for in-the-moment coaching and intervention.
Yes. AssemblyAI integrates with contact center stacks—including Amazon Connect and Genesys Cloud—and Twilio for call audio. You can also connect via no-code workflow tools like Power Automate. Enterprise customers get seamless partner integrations (e.g., AWS, Twilio) and can embed real-time transcription and analytics via API.
AssemblyAI supports both. For live calls, use Streaming Speech‑to‑Text for ultra‑low‑latency, immutable transcripts with intelligent endpointing. For recorded calls/voicemails, send audio to the pre‑recorded API and get results via polling, SDKs, or webhooks. Twilio integrations support real‑time calls and asynchronous recordings.
AssemblyAI surfaces topics/themes and trends, monitors customer sentiment, and measures agent performance (e.g., talk‑time ratios via speaker separation). It also supports PII redaction for compliance. These capabilities enable pattern, feedback, and pain point discovery across thousands of conversations for scalable business intelligence.
Universal-Streaming supports English by default. For multilingual real-time, use the multilingual streaming model, which currently supports English, Spanish, French, German, Italian, and Portuguese (beta). Additional languages are planned; follow the Changelog for updates.
AssemblyAI uses usage-based pricing for streaming: Universal-Streaming is $0.15/hr per session. For high call volumes, volume discounts and tiered enterprise pricing are available. Pay‑as‑you‑go includes unlimited concurrent streams with customizable rate limits. Billing is session-based (you pay for total connection time).
Unlock the value of voice data
Build what’s next on the platform powering thousands of the industry’s leading of Voice AI apps.
