Conversation intelligence platform Echo AI integrates Speech AI to extract key voice of customer insights
Echo AI co-founder and CEO Alex Kvamme explains why customer conversations are the most valuable piece of data you have—and why Speech AI accuracy is so important to get the most out of these insights.
million calls processed annually
percent of customer calls analyzed
Unlocking the value of customer conversations
Customer conversations are the most valuable piece of data a company can have, but too much of that data sits unused and underutilized.
That's why Alex Kvamme and his team built Echo AI, the first Generative AI-native conversation intelligence platform. At the highest level, the Echo AI platform turns all customer conversations into key actionable insights across singular and collective conversational data.
The foundation of accurate insights
But without highly accurate AI speech-to-text, these insights wouldn't be possible.
Building comprehensive conversation intelligence
This speech-to-text accuracy and additional speech understanding models have allowed Kvamme and his team to successfully build and deliver key components of their conversation intelligence platform, including summarization, intent classification, sentiment analysis, tagging, custom questions, agent performance, and more.
The platform uses these tools to analyze every customer touchpoint, surfacing deeper insights that lead to a more contextual understanding of customer feedback. Ultimately, this process makes it easier and faster for end users to adjust strategies that reduce churn and improve customer satisfaction.
Real-world impact at scale
Customers like Centerfield, for example, use Echo AI to find trends in conversational data that improve its sales and marketing campaigns in real time. This sort of immediate, accurate analysis across the 18 million calls it processes a year wouldn't be possible without the aid of advanced AI models.
Additional Echo AI customers like Clear, Ancestry.com, and Wine Enthusiast have found similar success.
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Top Voice AI companies rely on AssemblyAI’s speech-to-text and speech understanding models to launch groundbreaking products fast and scale with ease.
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