How GrottoAI coaches leasing agents live during apartment tours with AssemblyAI

GrottoAI provides live feedback for leasing agents during apartment tours with the AssemblyAI Sync Speech-to-Text API. The API transcribes each tour in small chunks, so agents get immediate feedback and support, all via their mobile phone. 

In multifamily real estate, the lease is won or lost during the on-site tour, and top leasing agents convert leads up to 10x better than average agents. GrottoAI learns what top performers do to close more leases, and scales those behaviors across teams using AI coaching and live guidance. 

Grotto’s Call Guidance provides on-screen support during calls, and Grotto’s Tour Coaching supports agents before, after, and now during, each tour.

For Grotto to provide live, in-tour coaching, standard transcription wasn’t enough. Streaming is built for phone lines, and batch waits for the recording to end. Grotto’s Tour Coaching needed something in between: send audio, get the transcript right away, and coach off it. That's where AssemblyAI's Sync API came in. 

With this new feature, leasing agents can get live coaching mid-tour, so they provide a high-quality prospect experience every time, and ultimately, close more leases. 

Note that this feature is currently only available to existing enterprise customers. If you have questions please contact the Grotto sales team by booking a demo on their website at grotto.ai/demo.