Call Analytics

Turn every recording into call analytics at scale

Process millions of call recordings with industry-leading accuracy to generate operational insights your team can act on.

Smith.ai
Aloware
Broadvoice
WhatConverts
Supernormal

2x

increase in free-to-paid conversion rate

See case study
Granola
Ashby
PhoneBurner
Junior
Granola

“Assembly has saved us countless hours managing models, and provided exceptional accuracy.”

EdgeTier
Liine
Jiminny
CallHippo
Calabrio

80%

increase in customer satisfaction

See case study
Grain
Dovetail
Call 4 Health
Call Box
Smith.ai
Aloware
Broadvoice
WhatConverts
Supernormal

2x

increase in free-to-paid conversion rate

See case study
Granola
Ashby
PhoneBurner
Junior
Granola

“Assembly has saved us countless hours managing models, and provided exceptional accuracy.”

EdgeTier
Liine
Jiminny
CallHippo
Calabrio

80%

increase in customer satisfaction

See case study
Grain
Dovetail
Call 4 Health
Call Box
Capabilities

Built for every call analytics workflow

Turn recorded conversations into structured data that powers scorecards, dashboards, and operational decisions.

Process millions of hours with consistent accuracy

Scale with unlimited concurrency and no rate limits

Handle any call volume with autoscaling

Count on infrastructure that processes 40TB of audio daily and 600M+ inference calls per month

Speaker diarization for agent vs. customer metrics

Separate agent and customer speech automatically

Analyze talk ratios and score agents out of the box

Power QA scorecards with per-speaker sentiment

Price-performance and scalability that grows with you

Pay as you go with no minimum commitment

Unlock volume discounts as you scale

Count on 99.9% uptime SLA at a fraction of legacy pricing

Platform

One API, every call analytics workflow

Batch-process call recordings at scale with the accuracy needed for reliable analytics and reporting.

Benchmarks

Lowest error rate in the industry

The crucial details captured more accurately than ever — powering reliable downstream workflows.

AssemblyAI Universal-3 Pro
Speechmatics Enhanced Model
Deepgram Nova-3
AWS Transcribe
OpenAI GPT-4o Transcribe
MER 7.5% 17.33% 18.69% 20.76% 12.29%
WER 4.5% 6.1% 6.66% 12.9% 5.34%
Playground

We're not playing around, but you can

Put our Voice AI models to the test in our no-code playground.

Try it now
AssemblyAI Playground screenshot